Background

Quality First Builders (QFB) is an Insurance Restoration Contractor company with a long and vast experience in commercial and residential restoration. It was founded 22 years ago in Central Florida and has coverage in Orange, Seminole, Osceola, Volusia, Sumter, Brevard, Lake, and Flagler Counties. Its repair services include Asbestos Abatement, Biohazardous Cleanup, Black Water, Fire Damage, Flood Damage, Lead Abatement, Lightning Damage, Mold Damage, Odor Removal, Roof Damage, Sinkhole Damage, Smoke Damage, Storm Damage, Tornado Damage, Tree Damage, Vandalism Damage, Vehicular Impact, Water Damage, Wind Damage, Wind, Storm, and Hurricane Damage.

Challenge

QFB needed a system to manage all projects, check repair status, and review costs and profits. Additionally, the application needed to have modules for adjusters so they could view the repair status and costs of their own projects, a module for sub-contractors to bid on projects, and a module for insureds to track their home repair progress.

Solution

WBPRO provided an integrated solution that allows QFB to handle all jobs from beginning to end: right from providing the estimates to their customers, the assignments to the Project Managers, and bid requests to vendors, to managing every stage of the project with specific workflows and status.

Every involved party has a personal interface from which they can log into the Company’s Management System: the Insured, the Adjuster, the Vendor, the Project Manager, and Management. They can log into the system and see only their information. Users can view the repair progress, update status, send and receive emails through the system, and ask and reply to questions, among other abilities.

The system also keeps relevant information regarding Home Mortgages, Warranties, Insurance Companies, and financial information for the accounting system.

Tracking emails are sent automatically by the system based on triggers, including project delays, out of compliance alerts, project completions, or tasks due.

Module for High-Volume Events

A special module was developed for catastrophes such as hurricanes, floods, etc., allowing QFB to have a specific workflow that is efficient at handling high-volume events and keeping the entire team organized, increasing their performance during peak times.

Data Analysis

QFB knows that to stay ahead, they must analyze and understand every area of the business. For this reason, critical data points were identified throughout the system and data analytic reports were created, giving important insights of the operation.