WBpro will provide general customer support to Customer
in the United States, in accordance with the then-current customer
support policies in effect. Service offerings may vary from product
to product. The optional services and support programs and their
terms and conditions in place at the time or purchase will apply
to Customer's purchase. WBpro has no obligation to provide service
or support until WBpro has received full payment for the product
or service/support contract for which service or support is requested.
Hosting
All plans listed on WBpro's web site are subject to Phone, email
and chat support. If the plan is not listed on WBpro's web site
the terms of the support are subject to the terms at the time of
the purchase. Phone support is limited to business hours.
E-Commerce Stores
E-Commerce is subject to phone, email and chat support for as long
as the E-Commerce Store is hosted on one of WBpro's servers. Phone
support is limited to business hours. Support does not include updates
or changes on the E-Commerce Store, updates or changes are charge
hourly. Technical support is limited to fix errors and server configuration.
If customer changes the code or contract a third party company to
do it, the technical support will immediately be terminated and
any future support will be hourly charge.
Business Web Sites
Business web sites are subject to phone, email and chat support
for as long as the web site is hosted on one of WBpro's servers.
Phone support is limited to business hours. Support does not include
updates or changes on the web site, any updates or changes are charge
hourly. Technical support is limited to fix errors and server configuration.
We do not teach customer how to update their business web site,
if your web site stops working because the customer itself change
the configuration or the code or because their contact a third party
company to do it, the technical support will be immediately terminated,
and any future support will be charge hourly.
Web Builder
All plans listed on WBpro's web site are subject to Phone, email
and chat support. If the plan is not listed on WBpro's web site
the terms of the support are subject to the terms at the time of
the purchase. Phone support is limited to business hours.
Newsletter Manager
Newsletter software is subject to phone, email and chat support
for as long as the software is hosted on one of WBpro's servers.
Phone support is limited to business hours. Support does not include
updates or changes on the Newsletter software, updates or changes
are charge hourly. Technical support is limited to fix errors and
server configuration. If customer changes the code or contract a
third party company to do it, the technical support will immediately
be terminated and any future support will be hourly charge.
Quick-find Directory (online yellow pages)
Quick-find Directory software is subject to phone, email and chat
support for as long as the software is hosted on one of WBpro's
servers. Phone support is limited to business hours. Support does
not include updates or changes on the Quick-find Directory software,
updates or changes are charge hourly. Technical support is limited
to fix errors and server configuration. If customer changes the
code or contract a third party company to do it, technical support
will immediately be terminated and any future support will be hourly
charge.
Photo Gallery
Photo Gallery software is subject to phone, email and chat support
for as long as the software is hosted on one of WBpro's servers.
Phone support is limited to business hours. Support does not include
updates or changes on the Photo Gallery software, updates or changes
are charge hourly. Technical support is limited to fix errors and
server configuration. If customer changes the code or contract a
third party company to do it, technical support will immediately
be terminated and any future support will be hourly charge.
Real Estate Lister
Real Estate Lister software is subject to phone, email and chat
support for as long as the software is hosted on one of WBpro's
servers. Phone support is limited to business hours. Support does
not include updates or changes on the Real Estate Lister software,
updates or changes are charge hourly. Technical support is limited
to fix errors and server configuration. If customer changes the
code or contract a third party company to do it, technical support
will immediately be terminated and any future support will be hourly
charge.
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