We place customer satisfaction as our number one priority. Customer support is always near when you sign up for a WBpro service or product. We have multiple ways to give you the support you need. Online forms, e-mails, postal mailings and toll free phone support is all at your convenience.
Our Data Center
Our Data Center features high level security, raised flooring,
climate-control, UPS power supply, fire suppression system as well
as multiple redundant connections to major backbones such as Verio,
Williams, UUNET, Level3, Genuity, Sprint and Verizon. The Data Center
is also equipped with backup batteries and diesel generators, Cisco
routers and switches; and is staffed 24x7 by qualified system administrators
and engineers. All servers are secured in a state of the art Smart
POP; monitored by both on hand technicians, IP cameras and door
security via Hand geometry reader; OC3C connections are physically
diverse and Sonet protected; dual power feeds backed up with UPS,
Rectifiers, Batteries and Generator to ensure our customers have
near zero down time.
Our Data Center uses industry-standard SNMP (Simple Network Management
Protocol) and provides round-the-clock monitoring of all hardware,
including routers, switches, UPS systems, and servers. The Data
Center also monitors power, environmental factors (such as temperature
and humidity), generator status, and network connectivity. All critical
services/ports are monitored, including FTP, HTTP, SMTP, HTTPS,
SSH and POP3.
In addition, our Data center is located in one of the 2 main Telco
Hotel vaults in Atlanta, GA - with access to all the major fiber
and IP backbones and the highest quality of power and security.
Servers
All of our servers are running the latest versions of Fedora operating
system, with Apache Web Server and CPanel Control Panel software.
All servers are at least an Intel Dual Xeon 2.4 GHz with Hyperthreading
Technology, 1 GIG RAM and 2x80 GIG Hard Drives. Average server load
is always less than .4
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